Heather Campbell Managing Director
Heather founded CommsMasters in 2003. She did so because she felt a need to put into practice her vision that stems from leading major change across a number of blue-chip organisations combined with her research into the psychology of leadership communication.
Her style is far from academic, however, realising that real-world shopfloor-based learning is far more effective than classroom-based academic theory. Heather delights in getting her hands dirty and immersing herself and her team in the ‘oil-under-the-fingernails’ issues that her clients face. It’s this, coupled with her unique, pragmatic and proven methodologies that make CommsMasters’ approach so compelling and enjoyable.
Heather specialises in helping leaders to build the self-awareness that enables authentic leadership and emotionally intelligent communication.
“Improving our communication skills is simple – the secret is to focus on changing our thoughts rather than our behaviours. Get the thinking right and the right behaviours will automatically follow.”
Dr Kirsty Wallace Consultant
Kirsty is a psychologist and organisational development consultant with over 30 years’ experience in management and consultancy roles. Her practical and enthusiastic approach is backed up by a wide range of commercial experience, as well as a thorough knowledge of management and leadership theory.
Her own business background at strategic and operational levels has enabled Kirsty to understand the many situations and challenges facing her clients, and she is committed to helping them find fresh perspectives and strategies to successfully navigate these challenges with wisdom and integrity.
She has designed and delivered leadership, change management and performance management programmes to all levels, including at Board and Executive levels in the private and public sectors in the UK, USA, Africa, Australia and Europe. During the last 20 years, Kirsty has built up an extensive portfolio as an Executive Coach to senior personnel from major multinational blue chip companies, as well as senior personnel from the Civil Service.
Kirsty holds a Doctorate in Counselling Psychology, a BA (Hons) in Psychology and an MSc in Counselling Psychology. She is a member of the British Psychological Association and a founder member of the Centre for Applied Positive Psychology.
“If our intention is to engage and motivate others, we need to be aware of what motivations are underlying our own communication. By focussing our attention on mutual understanding and commitment, others will know we are interested in a dialogue. This is the territory of authentic leadership.”
Cameron Findlater Consultant
Cameron helps clients to maximise their impact through a focus on developing the skills and mindsets required to hold highly effective conversations. The ongoing development of this fundamentally important capability yields more productive outcomes and builds stronger working relationships. He takes a whole-system view of leadership and management, believing that individuals at any level – not only those in the most senior roles – can achieve increased positive influence via more impactful conversations within the relationships that matter most.
This has been a core element of Cameron’s broader work as a consultant for over 12 years with organisations in the private sector (PLCs and mid-sized companies) and public sector, in the UK and internationally. During this time he has successfully designed and delivered a large number and range of customised leadership/management development programmes. In addition, he has worked with leaders on an individual basis as an accredited executive coach.
Cameron’s work is underpinned by early career operational leadership experience gained in blue-chip companies, and by formal qualifications. After taking a PhD in applied biosciences, Cameron enjoyed a successful 14-year career in the pharmaceutical industry with the leading multinational companies Lilly, GlaxoWellcome and AstraZeneca. In addition to his PhD, Cameron holds an MA in Management Learning and Leadership, and a Post-Graduate level Certificate in Executive Coaching.
“The most fundamental enabler of personal and organisational impact is communication. Creating the conditions, competence and confidence for highly effective communication is key.”
Adele Martin Consultant
Adele is a learning and development consultant with over 20 years’ experience working with organisations to deliver sustainable change in an increasingly volatile environment. She believes that at the core of change is the ability to have good-quality conversations that address real issues in the workplace, without apportioning blame.
Her down-to-earth approach with teams and individuals encourages them to build their core communication skills to greatly improve performance. She also has considerable experience helping organisations to define their culture, values and associated behaviours, and works with their people (on a one-to-one and team basis) to develop the skills required to bring these behaviours to life.
Adele backs up her approach with extensive industry knowledge. With a first degree in Law (LLB) from Newcastle University and a post-graduate qualification in Human Resource Management, she began her career in the financial services industry, where she pursued her passion for people and change management in the retail network. She progressed to become a senior learning and development manager before moving into programme management, where she was responsible for delivering key strategic projects. Adele is also a qualified executive coach and runs a number of programmes to help emerging leaders improve their self-confidence and gravitas as part of their personal development.
Jane Senior Consultant
For Jane, helping to create the conditions where groups and teams feel safe enough to be honest with each other about what is really going on, and are able to communicate this effectively, is vital. She enables teams to build an environment where challenging, real and engaging conversations are part of the day-to-day fabric of their working life so that everyone’s energy is focussed on achieving the results that matter.
“An individual’s ability to communicate authentically is central to sustaining effective working relationships.”
Anne Kelly Consultant
Anne has held several director-level posts within the NHS, leading politically sensitive and publicly-scrutinised change. This experience, plus her incisive and direct style, mean that she is particularly skilful at helping leaders and teams engage in the dialogue that drives up individual and team performance and leads to critical goals being achieved within tight deadlines.
“Managing the loyalties of conflicting groups is central to achieving successful change. In order to keep communication lines open and clear, honest dialogue is essential.”
Tor Justad Programme Manager
With a background in customer service and leisure management, Tor has spent more than a decade in front-line, customer-facing roles. A great communicator with a keen eye for detail, he will always go out of his way to provide our clients with the best possible service; helping them feel at ease, confident in the knowledge that all of the logistical and administrative aspects of our programmes are being handled fully and effectively.
“Great communication goes hand-in-hand with excellent customer service.”