By Heather Campbell >> Despite all the conversations and communications that take place in today’s over-noisy business world, senior leaders regularly forget five things that really matter if they are to engage, empower and inspire those they lead. 1. The Unvarnished Truth While senior leaders want to hear what’s really going on in their business they don’t set a good example by sharing the truth with those further down the organisation. Out of a misplaced desire to protect the individuals or the organisation, ...

By Heather Campbell >> We all have them – those irritating things that other people do or say during conversations that really ‘get our goat’. And once our goat gets got, we quickly find we’re less-than-effective communicators ourselves. We’re too busy fuming at the goat-getters! Over the last few months we’ve been finding out which communication habits people find most irritating. And we’re pleased to announce the results are in. So here they are – the prize-winning goat-getters… The Professional Moaners – ...

By Heather Campbell >> How many conversations have you had today? What range of people have you spoken to? And what variety of topics have formed the content of these interactions? I’m not talking here just about the formal business conversations that mattered to you. I’m referring to all those ‘pass-timing’ moments as well – the water cooler conversations; the brief exchange as you purchased train tickets, your morning coffee or a refill of petrol. While some of those interactions will have ...