Effective communication is the key to being a successful leader or manager – and the more successful the management communication in a business, the more successful the business. Survey after survey demonstrates that many employers fail in their communications with staff – impacting on morale, levels of engagement, efficiency and in some cases poor employee relations. The good news is that communication skills are actually very easy to improve. Eight tips for better communication skills: 1. Ask questions If you’re ...

Employee engagement is the new key to getting more from your people. It is also an untapped resource for most businesses, and one that brings rapid results for relatively little outlay. Within a matter of weeks, organisations that improve their employee engagement can reap benefits such as increased productivity, reduced staff turnover and boosted profits. If employee engagement sounds like another fancy term for a costly business system, think again. It is better communication that lies at the heart of ...

By Heather Campbell >> Effective communication is key to business & leadership success For business leaders, the ability to communicate effectively is vital. Get it wrong and you lose your ability to lead, motivate and engage. And organisations are little more than the sum of the conversations that take place every day – boardroom conversations, sales conversations, conversations in team meetings, even water-cooler conversations. To become and remain successful, organisations need to adopt best practices in managing the conversations that drive their ...

By Heather Campbell >> When you want your boss, or colleague, or customer to say ‘Yes’ to one of your great ideas and instead you get the answer ‘No’ – how do you respond? Chances are you do one of two things: you either push your point more strongly or you back off. And neither of these gets the results you need. Pushing the same point annoys the other person and makes you look like an idiot as they refuse your request ...

By Heather Campbell >> My interest in how best to help people interact with one another at work has recently led me to explore the potential impact of Generation Y on the workplace. Depending on what you read, Gen Y consists of those individuals born late 1970s/early ’80s through to mid/late 1990s. Although my specific interest is how people relate to one another, my research opened up a range of different paths about the impact this group (and it’s a big group ...