One of the things that has struck me most when working with organisations and individuals going through change is that change is always personal. Change happens when each individual moves – literally or metaphorically – from position A to position B. When enough individuals make this move, the change becomes organisation-wide. Too many change leaders forget this and plan their communications from the organisation-wide perspective. This means that they mistakenly: Plan blanket communications – one message that is meant to ...

Gordon Ramsay and Alan Sugar are famous for it. EastEnders soap stories convey it with delight. And Jeremy Paxman seems convinced it’s the only way to get information during a political interview. Wherever you look on TV, business people, interviewers and characters in dramas run around shouting, swearing and arguing like children. It makes interesting TV but how would you react to Gordon Ramsey or Lord Sugar if you had to work with them? Is a whole new generation growing ...