By Glenn Widelko >> Recently I had the pleasure of bumping into Heather Campbell, a colleague from years past whose company, CommsMasters, specialises in developing capability in having great conversations. In our conversation about conversations we reflected that, while there are all sorts of conversations to have content-wise, there is really only one conversation to have process-wise – and that is the real conversation. Unlike easy conversations, real conversations take us outside our comfort zones into the unfamiliar territory of our stretch zone ...