Rather red-faced this week! I lost my temper with my insurance company a few days ago. I’m not really a hot-headed person and it’s unusual for me to get angry. And what was this tantrum all about? Sure, the company has an inexplicably complex process for making a simple change to a car insurance policy (I was trying to insure my new car three days earlier than originally scheduled), but it wasn’t the complexity of the process that led to ...
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