It’s that dreaded time of year again – performance review time. Otherwise known as the yearly (or half-yearly) point at which the HR team and line managers do battle. HR want managers to get all their performance reviews completed on time and to actually have a performance conversation before they fill in any related documentation. Line managers are turning into skilled avoiders of this process, which they see as being HR-driven rather than a fundamental element of their management role. ...

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Mercer’s 2013 Global Performance Management Survey reports that only 7% of managers were felt to be “highly skilled at having candid dialogue with their direct reports about performance”. The same survey found that approximately one in three organisations worldwide said that “improving managers’ ability to have candid dialogue with employees has the greatest impact on overall company performance”. So, one-third of companies recognise the crucial role of “candid dialogue” in improving organisational performance, while less than one in ten managers ...

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Do leaders in your organisation ignore poor performance for too long – or indeed completely? Chronic failure to tackle underperformance is potentially the biggest waste of resource in business today. And it’s a problem that is recognised and talked about all the way from the Executive team, frustrated at lack of results, to front-line employees, fed up at picking up the slack left by less productive colleagues. What is causing this business blight that is costing businesses millions – perhaps ...

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