CommsMasters Insights The prospect of ‘giving feedback’ can make even the most confident of leaders stumble over their words or struggle to articulate what needs to be said. A recent Gallup poll found that 69% of senior managers have difficulty communicating, and 37% find it hard to give negative feedback. [1] In our experience, issues with feedback don’t just arise where a leader needs to communicate what isn’t going well – it can also be hard to tell someone they ...

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Developing teams and creating the right conditions for teams to thrive are timeless leadership topics. Leaders put a great deal of effort into ensuring their teams are the best they can be. So-called high performing teams get a great deal of air time, and for good reason. A plethora of models, definitions, principles, theories and roadmaps all promise to deliver leaders the holy grail – the high performing team that is capable of producing work of the highest quality in ...

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Contribute to the CommsMasters research into “Fear in the Workplace” by completing our online survey Psychological safety is a bit of a new kid on the block in organisations. It’s all about the belief that you won’t be punished when you make a mistake or challenge the status quo. It encourages open, honest conversation; innovative thinking; and builds trust at all levels.  Not sure if you’re already enjoying psychological safety in your workplace? Here are three questions to help you decide: Do you feel ...

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Power is something that every leader has, as a consequence of the position they hold in an organisation’s hierarchy. Used in the right ways, power has a hugely positive role to play in influencing employee behaviour and driving organisational success. However, it remains an area of leadership that is often beset by complex problems. For all that it offers leaders, power can be misunderstood, underestimated and grossly misused. In the latest CommsMasters blog, MD Heather Campbell delves deeper into this ...

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Putting yourself in someone else’s shoes is a powerful leadership skill. Leaders need to communicate important things but, to do this well, knowing what people really need from you is essential. In the latest CommMasters blog post, MD Heather Campbell shares five secrets of leadership communication you can use to understand things from the other side of the table, and make your communications a two-way street. Having succumbed to welcoming Alexa into my home, I’ve been handing over all sorts ...

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Yesterday I arrived at work without one critical piece of kit – my mobile phone! This was a big deal. I had lots of calls to make and plenty I was expecting to receive too. But more than making and receiving the calls (there were ways around that) I just felt that the day wasn’t quite complete. Google Maps, text messages, emails on the go… even reminding me to breathe once an hour 😉 – my phone is an extension ...

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