CommsMasters Insights The prospect of ‘giving feedback’ can make even the most confident of leaders stumble over their words or struggle to articulate what needs to be said. A recent Gallup poll found that 69% of senior managers have difficulty
I ran my first coaching skills programme for leaders way back in 1992. At that time the concept of managers coaching was still new, the GROW Model for coaching was a bit ‘out there’ and I recall lively debates around
By Heather Campbell >> I ran my first coaching skills programme for leaders way back in 1992 – more than two decades ago! At that time the concept of managers coaching was a bit ‘out there’ and I recall the lively debates around whether
By Heather Campbell >> I recently observed an interaction between a senior line manager and their direct report, also a manager. The latter had asked the senior manager for their opinion about something. This senior manager had recently completed a coaching programme