Author: Heather Campbell

I recently went on a touring holiday with a friend where I did most of the driving. On the first day, I discovered that this particular friend is a real back-seat driver – and doesn’t even realise it! From which

Cultural evolution is essential for the success of any organisation. The ability to flex and redefine culture underpins an organisation’s ability to future-proof for changing markets, different customers and new generations of employees. The right culture provides competitive advantage that

I want to start by busting a myth about communication skills.  Something I hear regularly is this idea that communication skills are simply ‘soft’ skills, and therefore don’t have a tangible impact on an organisation’s bottom line. I couldn’t disagree

Introduction One thing organisations truly covet is an engaged workforce. Often described as the ‘holy grail’, genuinely engaged employees are proud to work for their organisation and feel they are a vital part of the business. They are more productive,

One of the top issues operational leaders seek my help with is getting their people to take on more accountability. Many leaders I speak to are simply not fulfilling their potential because they are working one level or more below

Just last week we heard a great story from a senior manager who had come to a CommsMasters programme on driving up performance in their team. A key part of driving performance was for managers to implement regular, structured, one-to-one

In her latest post, Heather Campbell breaks down the idea of difficult conversations to help leaders reframe their approach and tackle them in a far more constructive, productive way.