Recently, I’ve been thinking about confidence. As we find our way out of the clutches of the pandemic, confidence is going to take over from resilience as the crucial attribute for leaders and the people they lead.  If we do not have confidence, recovery from the ravages of Covid will be far harder and far longer. Consumer confidence, confidence in our political leaders, confidence in our business leaders, confidence in the safety of our workplaces, confidence in our job security…and confidence ...

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I guess we start this year with optimism and yet less certainty than we would normally do.  I know most of my friends are much more likely to say ‘If I can…’ rather than ‘I intend to…’ when it comes to personal plans and projects. 2020 was a stark reminder of both how resourceful and how powerless we are as individuals and as humanity. So, within this ongoing unusual context, I wish you all the very best for 2021. Over ...

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In my article last week, I explored the emotions that people in our workplaces are feeling right now – fear, sadness, anger, guilt and, of course, there’s happiness as well. This week, I’m turning the focus onto those who are leading in our workplaces.  Over the summer, I checked in with business leaders to find out how they were faring. The most common answer was ‘I’m fine.’ However, it wasn’t unusual for these same leaders to express concerns about the ...

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It’s Annual Performance Review time of year again for many organisations. APRs are amongst those conversations that everyone involved should welcome because of the value they bring. Instead, far too often people dread them. In fact, according to a 2019 Gallup report ‘only 14% of employees strongly agree their performance reviews inspire them to improve. In other words, if performance reviews were a drug, they would not meet FDA approval for efficacy.’ Now, if I were to ask you to list ...

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Heather here. Have you ever bought something in the supermarket that you didn’t actually need or want just because it was on offer? Have you ever exceeded the speed limit a little just because everyone else around you was doing so? Have you ever aimed at a fly in a urinal just because – well – just because it was there?  I’m guessing your answers to the first two questions are “yes”. And most likely the answer to the third ...

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How many Zoom calls have you had this week? Actually, Microsoft Teams seems to be the mode with most of my calls recently although, I must admit, I much prefer Zoom. I really like the breakout-rooms facility – check it out if you use Zoom and haven’t come across it yet. A great feature, in my opinion. But, the benefits of Zoom vs Teams isn’t really the point of this email. After all, the technology’s just the route to the ...

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